Blade & Bristle Barbershop
Privacy Policy

Privacy, handled with the same care as the booking experience.

Blade & Bristle Barbershop collects only the information needed to run appointments, secure accounts, support customers, and keep the service reliable. This page explains what we collect, how we use it, when it is shared, and the choices available to you.

Account safety Booking support Business operations Customer rights
We collect less, not more. Only the data required to deliver the service, support your account, and meet legal obligations.
We do not sell customer data. Shared data is limited to providers that help operate hosting, messaging, payments, and support.
You stay in control. Review, correct, or request deletion of applicable account and customer records where permitted.

What we collect

We may collect contact details, account information, business profile data, booking details, messages you send to us, support requests, device and browser information, and content you choose to upload or submit through the site or related services.

In plain language: we collect the information needed to run your account, keep the service secure, and support the booking experience without asking for more than we need.

How we use it

We use information to provide the service, process bookings, respond to requests, support onboarding, improve the experience, send important notices, and meet legal or security obligations.

We use operational data to keep the site trustworthy and fast, not to create surprises for customers.

When information is shared

We may share information with service providers that help us run hosting, messaging, analytics, payments, and customer support. We may also share information when required by law, to protect our rights, or to prevent abuse or fraud.

  • Service providers only receive the data needed to perform their work.
  • We do not sell customer personal information.
  • We may disclose information to protect users, customers, and the service.

SMS / text messages

When customers provide a mobile number on a booking form, Blade & Bristle Barbershop sends transactional SMS (booking confirmations, reminders, cancellations, check-in instructions) on behalf of the booking business over toll-free 866-682-7234. The booking business is the first-party sender; Blade & Bristle Barbershop is the messaging facilitator. Marketing/promotional messages are sent only when the customer separately opts in via a second checkbox.

  • Customers consent to transactional SMS at the time of phone-number collection on the booking form.
  • Reply STOP to opt out, HELP for help, START to opt back in. Msg & data rates may apply.
  • We do not share customer phone numbers with third parties for marketing.
Full disclosure of the opt-in flow, sample messages, and frequency caps is published at SMS policy.

Browser push notifications

Browser push is optional and controlled separately for transactional appointment notices and marketing offers. Transactional push covers booking confirmations, reminders, cancellations, and service updates requested by the customer. Marketing push covers promotions, loyalty nudges, and last-minute openings, and is off unless the customer opts in.

  • Customers can keep transactional push on while turning marketing push off.
  • Marketing push consent can be withdrawn in My Account without deleting the browser subscription.
  • Each push consent change is recorded for auditability.

Security and retention

We use administrative, technical, and organizational safeguards designed to protect account data. We keep information only as long as needed for business operations, legal requirements, or the support of an active account relationship.

Your choices and rights

You may review or update account details, manage communication preferences, request access to your data, request correction or deletion where applicable, or contact us with privacy questions.

EU and UK users may also have rights to access, correct, erase, restrict, object, and receive portable copies of personal data where applicable.

Account deletion grace window. When you delete your account from My Account, we mark it for 30 days account-deletion grace window before irreversible purge. During that window you can restore the account by following the link in the confirmation email we send you. After the grace window the deletion is irreversible.

Linked sign-in providers. If your account is linked to a third-party identity provider such as Google, account deletion also stops future access with that provider where supported, so we no longer keep the sign-in connection active.

Sub-processors. A current dated list of sub-processors Blade & Bristle Barbershop uses to deliver the service is published at /subprocessors.

Contact for privacy questions

For requests related to privacy, data access, or account records, contact hello@barbershop.pointmintz.com.

Include the email address tied to your account so we can locate the correct record quickly.